Carriers with Reported Customer Satisfaction And Reported Shipments - T's


CARRIER NAME TURNER MOVING & STORAGE
SCAC TMGS-D
APPROVAL DATE 890626
INDEX UNINDEXED
NO. OF GSA FORMS 3080 1
RATE OF RETURN 50
AVERAGE SCORES
RELOCATING EMPLOYEES'
QUALITY OF PACKING 1.00
DELIVERY WITHOUT DAMAGE 2.00
PERSONAL COURTESY 4.00
DELIVERY ON TIME 2.00
COMMUNICATING SERVICES 2.00
PROBLEM RESPONSIVENESS 2.00
OVERALL QUALITY 1.00
TRAFFIC MANAGERS'
COURTESY AT TRACING 3.00
COMMUNICATING CHANGES 3.00
CARRIER FLEXIBILITY 3.00
OVERALL QUALITY 3.00
WEIGHTED SCORES
QUALITY OF PACKING-1.0 1.0000
DELIVERY WITHOUT DAMAGE-1.0 2.0000
PERSONAL COURTESY-1.0 4.0000
DELIVERY ON TIME-1.0 2.0000
COMMUNICATING SERVICES-1.0 2.0000
PROBLEM RESPONSIVENESS-1.0 2.0000
OVERALL QUALITY-8.0 8.0000
COURTESY AT TRACING-0.5 1.5000
COMMUNICATING CHANGES-0.5 1.5000
CARRIER FLEXIBILITY-0.5 1.5000
OVERALL QUALITY-2.5 7.5000
CARRIER RAW SCORE 33.0000
PROGRAM AVERAGE 77.6950
CALCULATED INDEX NONE
REPORTED INDEX UNINDEXED
NOTES
(See Introduction)
2
SHIPMENT & CLAIM DATA
TOTAL SHIPMENTS 2
AVERAGE WEIGHT PER SHIPMENT 9200
AVERAGE COST PER 100 POUNDS 38.21
TOTAL CLAIMS 0
CLAIM RATIO 0.00%
AVERAGE AMOUNT CLAIMED 0
AVERAGE AMOUNT SETTLED 0
AVG AMT SETTLED PER POUND 0
AVG AMT CLAIMED PER POUND 0