Carrier presentation has been divided into four sections. The first section contains those carriers for which there were both GSA Form 3080 and shipment information. The second section contains those carriers for which there was GSA Form 3080 information, but no shipment information. The third section contains those carriers that handled shipments, but for which there was no GSA Form 3080 ratings. The final section lists those carriers which had neither GSA Form 3080 ratings nor shipments. The carriers are presented in each section in alphabetical order by carrier name. In reviewing the carriers, you will notice that the carriers fall into two categories; namely, indexed and unindexed. Indexed carriers are those that have met all the requirements for computation of a customer satisfaction index ( see Introduction--Carrier Customer Satisfaction Indices).

Unindexed carriers fall into three groups. The first group consists of those carriers that reported handling less than two shipments. The second group consists of those carriers either that did not receive two or more evaluations or their evaluation rate of return was less than the standard of 90% of the average rate of return (24.66%). The third group consists of those for which GSA had incomplete shipment information, which resulted in the inability to compute a customer satisfaction index. In each of these cases, there is a note in the carrier’s profile that indicates the reason.

The category of claims ratio should be taken with some conservatism. This category is the most unreliable of the information presented here, because there has been some confusion as to how carrier claim data is reported to GSA.

For all of the carrier supplied data, you as a traffic managers/relocation coordinator should rely on this information only to obtain a general idea as to the activity of a carrier. It is not a totally accurate picture of a particular carrier’s activity.

We have included as the first data page of this section an evaluation titled PROGRAM AVERAGE. This evaluation was computed using all carriers’ data and computing the average evaluation for all participating carriers. You might use this to determine if the carrier you have under consideration falls above or below the overall program average.

In order to assist you in understanding each of the various sections within the individual carrier evaluations, we have used the PROGRAM AVERAGE to provide a detailed description of each different category of the report.