| Carrier | WARES VAN & STG | WHEATON WORLD WIDE MOVING |
| SCAC | WVAN | WHTN |
| Approval Date | 950327 | 880208 |
| Index | Unindexed | 97.36 |
| No. of GSA Forms 3080 | 1 | 34 |
| Rate of Return | 12.5 | 26.6 |
| Average Scores | ||
| Relocating Employees' | ||
| Quality of Packing | 5.00 | 4.09 |
| Delivery Without Damage | 5.00 | 3.74 |
| Personal Courtesy | 3.00 | 4.47 |
| Delivery On Time | 4.00 | 4.29 |
| Communicating Services | 4.00 | 4.09 |
| Problem Responsiveness | 4.00 | 4.35 |
| Overall Quality | 4.00 | 4.12 |
| Traffic Managers' | ||
| Courtesy at Tracing | 3.00 | 4.62 |
| Communicating Changes | 3.00 | 4.68 |
| Carrier Flexibility | 4.00 | 4.56 |
| Overall Quality | 4.00 | 4.56 |
| Weighted Scores | ||
| Quality of Packing 1.0 | 5.0000 | 4.0900 |
| Delivery Without Damage 1.0 | 5.0000 | 3.7400 |
| Personal Courtesy 1.0 | 3.0000 | 4.4700 |
| Delivery On Time 1.0 | 4.0000 | 4.2900 |
| Communicating Services 1.0 | 4.0000 | 4.0900 |
| Problem Responsiveness 1.0 | 4.0000 | 4.3500 |
| Overall Quality 8.0 | 32.0000 | 32.9600 |
| Courtesy at Tracing 0.5 | 1.5000 | 2.3100 |
| Communicating Changes 0.5 | 1.5000 | 2.3400 |
| Carrier Flexibility 0.5 | 2.0000 | 2.2800 |
| Overall Quality 2.5 | 10.0000 | 11.4000 |
| Carrier Raw Score | 72.0000 | 76.3200 |
| Program Average | 78.3900 | 78.3900 |
| Calculated Index | 91.8485 | 97.3594 |
| Reported Index | Unindexed | 97.36 |
| Notes (See Introduction) | 2 | |
| Shipment & Claim Data | ||
| Total Shipments | 8 | 128 |
| Average Weight Per Shipment | 5,326 | 6,563 |
| Average Cost Per 100 Pounds | $ 68.20 | $ 34.61 |
| Total Claims | 2 | 35 |
| Claim Ratio | 25.00% | 27.34% |
| Average Amount Claimed | $ 430.00 | $ 1,496.86 |
| Average Amount Settled | $ 410.00 | $ 1,038.20 |
| Avg Amt Settled Per Pound | $ 0.08 | $ 0.23 |
| Avg Amt Claimed Per Pound | $ 0.08 | $ 0.16 |