| Carrier | UNITED VAN LINES INC |
| SCAC | UVLN |
| Approval Date | 880208 |
| Index | 99.40 |
| No. of GSA Forms 3080 | 983 |
| Rate of Return | 28.0 |
| Average Scores | |
| Relocating Employees' | |
| Quality of Packing | 4.21 |
| Delivery Without Damage | 4.03 |
| Personal Courtesy | 4.53 |
| Delivery On Time | 4.52 |
| Communicating Services | 4.26 |
| Problem Responsiveness | 4.16 |
| Overall Quality | 4.24 |
| Traffic Managers' | |
| Courtesy at Tracing | 4.86 |
| Communicating Changes | 4.73 |
| Carrier Flexibility | 4.44 |
| Overall Quality | 4.51 |
| Weighted Scores | |
| Quality of Packing 1.0 | 4.2100 |
| Delivery Without Damage 1.0 | 4.0300 |
| Personal Courtesy 1.0 | 4.5300 |
| Delivery On Time 1.0 | 4.5200 |
| Communicating Services 1.0 | 4.2600 |
| Problem Responsiveness 1.0 | 4.1600 |
| Overall Quality 8.0 | 33.9200 |
| Courtesy at Tracing 0.5 | 2.4300 |
| Communicating Changes 0.5 | 2.3650 |
| Carrier Flexibility 0.5 | 2.2200 |
| Overall Quality 2.5 | 11.2750 |
| Carrier Raw Score | 77.9200 |
| Program Average | 78.3900 |
| Calculated Index | 99.4004 |
| Reported Index | 99.40 |
| Notes (See Introduction) | |
| Shipment & Claim Data | |
| Total Shipments | 3507 |
| Average Weight Per Shipment | 19,798 |
| Average Cost Per 100 Pounds | $ 73.06 |
| Total Claims | 392 |
| Claim Ratio | 11.18% |
| Average Amount Claimed | $ 798.48 |
| Average Amount Settled | $ 347.07 |
| Avg Amt Settled Per Pound | $ 0.04 |
| Avg Amt Claimed Per Pound | $ 0.02 |