| Carrier | SEATON VAN LINES | SHERMAN BROTHERS | SMITH DRAY LINE STORAGE CO | SMITH TRANSFER & STORAGE | SNOW MOVING & STORAGE | SOUTH HILLS MOVERS INC | SOUTHWEST TRANSFER & STORAGE | STACEY TRANSFER & STORAGE | STAR TRANSFER | STEVENS VAN LINES | SUBURBAN MOVING & STORAGE | SUDDATH VAN LINES |
| SCAC | SVAN | SHMB | SDLS | SMQF | SMSO | SOHM | STHW | SCYT | SRFQ | SVLM | SBMV | SUVL |
| Approval Date | 870206 | 910906 | 921228 | 920319 | 880203 | 890227 | 891002 | 910221 | 881202 | 880202 | 940209 | 880310 |
| Index | 100.03 | Unindexed | Unindexed | 113.13 | 113.06 | 104.44 | 97.56 | 114.81 | 113.76 | 103.39 | Unindexed | 98.30 |
| No. of GSA Forms 3080 | 106 | 2 | 1 | 3 | 24 | 35 | 7 | 3 | 12 | 115 | 1 | 18 |
| Rate of Return | 41.7 | 13.3 | 5.3 | 30.0 | 61.5 | 35.7 | 70.0 | 25.0 | 29.3 | 42.0 | 7.7 | 29.0 |
| Average Scores | ||||||||||||
| Relocating Employees' | ||||||||||||
| Quality of Packing | 4.25 | 4.50 | 4.00 | 4.67 | 4.88 | 4.83 | 4.43 | 5.00 | 5.00 | 4.42 | 5.00 | 4.28 |
| Delivery Without Damage | 4.16 | 4.50 | 4.00 | 4.67 | 4.79 | 4.14 | 4.00 | 5.00 | 5.00 | 4.15 | 4.00 | 3.89 |
| Personal Courtesy | 4.49 | 4.00 | 4.00 | 4.67 | 5.00 | 4.69 | 4.71 | 5.00 | 5.00 | 4.56 | 4.00 | 4.67 |
| Delivery On Time | 4.50 | 3.50 | 4.00 | 5.00 | 5.00 | 4.57 | 4.43 | 5.00 | 4.75 | 4.65 | 5.00 | 4.22 |
| Communicating Services | 4.35 | 4.50 | 4.00 | 4.67 | 4.96 | 4.57 | 4.00 | 5.00 | 4.75 | 4.46 | 4.00 | 4.22 |
| Problem Responsiveness | 4.22 | 3.50 | 4.00 | 5.00 | 5.00 | 4.46 | 4.14 | 5.00 | 5.00 | 4.48 | 2.00 | 4.39 |
| Overall Quality | 4.31 | 4.00 | 5.00 | 5.00 | 4.96 | 4.51 | 4.14 | 5.00 | 5.00 | 4.43 | 4.00 | 4.28 |
| Traffic Managers' | ||||||||||||
| Courtesy at Tracing | 4.38 | 4.50 | 4.00 | 5.00 | 4.83 | 4.94 | 4.29 | 5.00 | 4.92 | 4.75 | 4.00 | 4.56 |
| Communicating Changes | 4.51 | 5.00 | 4.00 | 5.00 | 4.83 | 4.74 | 4.43 | 5.00 | 4.92 | 4.69 | 4.00 | 4.06 |
| Carrier Flexibility | 4.53 | 5.00 | 4.00 | 5.00 | 4.83 | 4.23 | 4.43 | 5.00 | 4.92 | 4.63 | 4.00 | 4.28 |
| Overall Quality | 4.50 | 4.50 | 4.00 | 5.00 | 4.83 | 4.63 | 4.43 | 5.00 | 4.92 | 4.74 | 4.00 | 4.28 |
| Weighted Scores | ||||||||||||
| Quality of Packing 1.0 | 4.2500 | 4.5000 | 4.0000 | 4.6700 | 4.8800 | 4.8300 | 4.4300 | 5.0000 | 5.0000 | 4.4200 | 5.0000 | 4.2800 |
| Delivery Without Damage 1.0 | 4.1600 | 4.5000 | 4.0000 | 4.6700 | 4.7900 | 4.1400 | 4.0000 | 5.0000 | 5.0000 | 4.1500 | 4.0000 | 3.8900 |
| Personal Courtesy 1.0 | 4.4900 | 4.0000 | 4.0000 | 4.6700 | 5.0000 | 4.6900 | 4.7100 | 5.0000 | 5.0000 | 4.5600 | 4.0000 | 4.6700 |
| Delivery On Time 1.0 | 4.5000 | 3.5000 | 4.0000 | 5.0000 | 5.0000 | 4.5700 | 4.4300 | 5.0000 | 4.7500 | 4.6500 | 5.0000 | 4.2200 |
| Communicating Services 1.0 | 4.3500 | 4.5000 | 4.0000 | 4.6700 | 4.9600 | 4.5700 | 4.0000 | 5.0000 | 4.7500 | 4.4600 | 4.0000 | 4.2200 |
| Problem Responsiveness 1.0 | 4.2200 | 3.5000 | 4.0000 | 5.0000 | 5.0000 | 4.4600 | 4.1400 | 5.0000 | 5.0000 | 4.4800 | 2.0000 | 4.3900 |
| Overall Quality 8.0 | 34.4800 | 32.0000 | 40.0000 | 40.0000 | 39.6800 | 36.0800 | 33.1200 | 40.0000 | 40.0000 | 35.4400 | 32.0000 | 34.2400 |
| Courtesy at Tracing 0.5 | 2.1900 | 2.2500 | 2.0000 | 2.5000 | 2.4150 | 2.4700 | 2.1450 | 2.5000 | 2.4600 | 2.3750 | 2.0000 | 2.2800 |
| Communicating Changes 0.5 | 2.2550 | 2.5000 | 2.0000 | 2.5000 | 2.4150 | 2.3700 | 2.2150 | 2.5000 | 2.4600 | 2.3450 | 2.0000 | 2.0300 |
| Carrier Flexibility 0.5 | 2.2650 | 2.5000 | 2.0000 | 2.5000 | 2.4150 | 2.1150 | 2.2150 | 2.5000 | 2.4600 | 2.3150 | 2.0000 | 2.1400 |
| Overall Quality 2.5 | 11.2500 | 11.2500 | 10.0000 | 12.5000 | 12.0750 | 11.5750 | 11.0750 | 12.5000 | 12.3000 | 11.8500 | 10.0000 | 10.7000 |
| Carrier Raw Score | 78.4100 | 75.0000 | 80.0000 | 88.6800 | 88.6300 | 81.8700 | 76.4800 | 90.0000 | 89.1800 | 81.0450 | 72.0000 | 77.0600 |
| Program Average | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 |
| Calculated Index | 100.0255 | 95.6755 | 102.0538 | 113.1267 | 113.0629 | 104.4393 | 97.5635 | 114.8106 | 113.7645 | 103.3869 | 91.8485 | 98.3034 |
| Reported Index | 100.03 | Unindexed | Unindexed | 113.13 | 113.06 | 104.44 | 97.56 | 114.81 | 113.76 | 103.39 | Unindexed | 98.30 |
| Notes (See Introduction) | 3 | 2 | 2 | |||||||||
| Shipment & Claim Data | ||||||||||||
| Total Shipments | 254 | 15 | 19 | 10 | 39 | 98 | 10 | 12 | 41 | 274 | 13 | 62 |
| Average Weight Per Shipment | 8,580 | 10,595 | 8,387 | 10,966 | 10,800 | 8,573 | 6,089 | 8,286 | 10,731 | 8,597 | 10,103 | 4,679 |
| Average Cost Per 100 Pounds | $ 44.78 | $ 30.83 | $ 33.14 | $ 34.00 | $ 36.20 | $ 64.31 | $ 54.14 | $ 39.07 | $ 35.71 | $ 62.08 | $ 45.77 | $ 57.80 |
| Total Claims | 22 | 5 | - | - | 3 | 11 | 1 | 1 | - | 117 | 2 | 3 |
| Claim Ratio | 8.66% | 33.33% | 0.00% | 0.00% | 7.69% | 11.22% | 10.00% | 8.33% | 0.00% | 42.70% | 15.38% | 4.84% |
| Average Amount Claimed | $ 219.18 | $ 270.00 | $ - | $ - | $ 212.67 | $ 247.73 | $ 250.00 | $ 10.00 | $ - | $ 561.26 | $ 55.00 | $ 2,149.67 |
| Average Amount Settled | $ 219.18 | $ 209.80 | $ - | $ - | $ 212.67 | $ 223.36 | $ 250.00 | $ 10.00 | $ - | $ 350.70 | $ 167.50 | $ 1,473.00 |
| Avg Amt Settled Per Pound | $ 0.03 | $ 0.03 | $ - | $ - | $ 0.02 | $ 0.03 | $ 0.04 | $ - | $ - | $ 0.07 | $ 0.01 | $ 0.46 |
| Avg Amt Claimed Per Pound | $ 0.03 | $ 0.02 | $ - | $ - | $ 0.02 | $ 0.03 | $ 0.04 | $ - | $ - | $ 0.04 | $ 0.02 | $ 0.31 |