| Carrier | PAN AMERICAN VAN LINES INC | PAUL ARPIN VAN LINES INC | PLANES MOVING & STORAGE INC | PUBLIC SERVICE MOVERS |
| SCAC | PAAV | ARPV | PLNE | PUBL |
| Approval Date | 870224 | 861110 | 871016 | 890223 |
| Index | 105.73 | 99.57 | 102.38 | Unindexed |
| No. of GSA Forms 3080 | 73 | 169 | 39 | 1 |
| Rate of Return | 53.7 | 22.6 | 19.8 | 20.0 |
| Average Scores | ||||
| Relocating Employees' | ||||
| Quality of Packing | 4.48 | 4.27 | 4.46 | 5.00 |
| Delivery Without Damage | 4.27 | 4.18 | 4.18 | 5.00 |
| Personal Courtesy | 4.89 | 4.53 | 4.74 | 5.00 |
| Delivery On Time | 4.77 | 4.39 | 4.49 | 5.00 |
| Communicating Services | 4.79 | 4.28 | 4.41 | 5.00 |
| Problem Responsiveness | 4.58 | 4.24 | 4.38 | 5.00 |
| Overall Quality | 4.55 | 4.28 | 4.36 | 5.00 |
| Traffic Managers' | ||||
| Courtesy at Tracing | 4.90 | 4.44 | 4.64 | 5.00 |
| Communicating Changes | 4.75 | 4.40 | 4.72 | 5.00 |
| Carrier Flexibility | 4.45 | 4.45 | 4.62 | 5.00 |
| Overall Quality | 4.66 | 4.51 | 4.69 | 5.00 |
| Weighted Scores | ||||
| Quality of Packing 1.0 | 4.4800 | 4.2700 | 4.4600 | 5.0000 |
| Delivery Without Damage 1.0 | 4.2700 | 4.1800 | 4.1800 | 5.0000 |
| Personal Courtesy 1.0 | 4.8900 | 4.5300 | 4.7400 | 5.0000 |
| Delivery On Time 1.0 | 4.7700 | 4.3900 | 4.4900 | 5.0000 |
| Communicating Services 1.0 | 4.7900 | 4.2800 | 4.4100 | 5.0000 |
| Problem Responsiveness 1.0 | 4.5800 | 4.2400 | 4.3800 | 5.0000 |
| Overall Quality 8.0 | 36.4000 | 34.2400 | 34.8800 | 40.0000 |
| Courtesy at Tracing 0.5 | 2.4500 | 2.2200 | 2.3200 | 2.5000 |
| Communicating Changes 0.5 | 2.3750 | 2.2000 | 2.3600 | 2.5000 |
| Carrier Flexibility 0.5 | 2.2250 | 2.2250 | 2.3100 | 2.5000 |
| Overall Quality 2.5 | 11.6500 | 11.2750 | 11.7250 | 12.5000 |
| Carrier Raw Score | 82.8800 | 78.0500 | 80.2550 | 90.0000 |
| Program Average | 78.3900 | 78.3900 | 78.3900 | 78.3900 |
| Calculated Index | 105.7278 | 99.5663 | 102.3791 | 114.8106 |
| Reported Index | 105.73 | 99.57 | 102.38 | Unindexed |
| Notes (See Introduction) | 2 | |||
| Shipment & Claim Data | ||||
| Total Shipments | 136 | 747 | 197 | 5 |
| Average Weight Per Shipment | 9,551 | 8,762 | 9,111 | 7,209 |
| Average Cost Per 100 Pounds | $ 52.29 | $ 51.01 | $ 57.29 | $ 40.32 |
| Total Claims | 38 | 69 | 35 | 2 |
| Claim Ratio | 27.94% | 9.24% | 17.77% | 40.00% |
| Average Amount Claimed | $ 523.89 | $ 177.00 | $ 542.77 | $ 300.00 |
| Average Amount Settled | $ 500.61 | $ 177.00 | $ 500.74 | $ 300.00 |
| Avg Amt Settled Per Pound | $ 0.05 | $ 0.02 | $ 0.06 | $ 0.04 |
| Avg Amt Claimed Per Pound | $ 0.05 | $ 0.02 | $ 0.05 | $ 0.04 |