| Carrier | NATIONAL VAN LINES INC | NOFFS ATLANTIC NORTH AMER. | NORTH AMERICAN VAN LINES | NORTHWEST MOVING |
| SCAC | NAVL | NOFF | NOAM | NOWM |
| Approval Date | 870206 | 880310 | 870102 | 910215 |
| Index | 96.63 | 100.40 | 99.67 | Unindexed |
| No. of GSA Forms 3080 | 24 | 5 | 169 | 1 |
| Rate of Return | 43.6 | 33.3 | 21.6 | 25.0 |
| Average Scores | ||||
| Relocating Employees' | ||||
| Quality of Packing | 4.38 | 3.40 | 4.24 | 5.00 |
| Delivery Without Damage | 4.04 | 4.60 | 4.09 | 5.00 |
| Personal Courtesy | 4.50 | 4.80 | 4.54 | 2.00 |
| Delivery On Time | 4.21 | 4.80 | 4.43 | 5.00 |
| Communicating Services | 3.88 | 4.20 | 4.25 | 4.00 |
| Problem Responsiveness | 4.08 | 3.80 | 4.11 | 5.00 |
| Overall Quality | 4.21 | 4.20 | 4.26 | 5.00 |
| Traffic Managers' | ||||
| Courtesy at Tracing | 4.25 | 5.00 | 4.79 | 5.00 |
| Communicating Changes | 4.21 | 5.00 | 4.63 | 5.00 |
| Carrier Flexibility | 4.25 | 5.00 | 4.51 | 5.00 |
| Overall Quality | 4.25 | 4.80 | 4.57 | 5.00 |
| Weighted Scores | ||||
| Quality of Packing 1.0 | 4.3800 | 3.4000 | 4.2400 | 5.0000 |
| Delivery Without Damage 1.0 | 4.0400 | 4.6000 | 4.0900 | 5.0000 |
| Personal Courtesy 1.0 | 4.5000 | 4.8000 | 4.5400 | 2.0000 |
| Delivery On Time 1.0 | 4.2100 | 4.8000 | 4.4300 | 5.0000 |
| Communicating Services 1.0 | 3.8800 | 4.2000 | 4.2500 | 4.0000 |
| Problem Responsiveness 1.0 | 4.0800 | 3.8000 | 4.1100 | 5.0000 |
| Overall Quality 8.0 | 33.6800 | 33.6000 | 34.0800 | 40.0000 |
| Courtesy at Tracing 0.5 | 2.1250 | 2.5000 | 2.3950 | 2.5000 |
| Communicating Changes 0.5 | 2.1050 | 2.5000 | 2.3150 | 2.5000 |
| Carrier Flexibility 0.5 | 2.1250 | 2.5000 | 2.2550 | 2.5000 |
| Overall Quality 2.5 | 10.6250 | 12.0000 | 11.4250 | 12.5000 |
| Carrier Raw Score | 75.7500 | 78.7000 | 78.1300 | 86.0000 |
| Program Average | 78.3900 | 78.3900 | 78.3900 | 78.3900 |
| Calculated Index | 96.6322 | 100.3955 | 99.6683 | 109.7079 |
| Reported Index | 96.63 | 100.40 | 99.67 | Unindexed |
| Notes (See Introduction) | 2 | |||
| Shipment & Claim Data | ||||
| Total Shipments | 55 | 15 | 783 | 4 |
| Average Weight Per Shipment | 8,797 | 10,055 | 8,020 | 21,640 |
| Average Cost Per 100 Pounds | $ 43.82 | $ 55.80 | $ 48.29 | $ 21.96 |
| Total Claims | 12 | - | 210 | - |
| Claim Ratio | 21.82% | 0.00% | 26.82% | 0.00% |
| Average Amount Claimed | $ 784.67 | $ - | $ 1,269.34 | $ - |
| Average Amount Settled | $ 677.08 | $ - | $ 835.64 | $ - |
| Avg Amt Settled Per Pound | $ 0.09 | $ - | $ 0.16 | $ - |
| Avg Amt Claimed Per Pound | $ 0.08 | $ - | $ 0.10 | $ - |