| Carrier | MALLORY TRANSFER & STORAGE | MCCOLLISTER'S MOV & STG | MERGENTHALER TSF & STG CO | MITCHELL MOVING & STORAGE | MITCHELL OVERSEAS | MONTANA TRANSFER | MORGAN VAN LINES INC | MOUNTAIN MOVING & STG | MOYER AND SONS INC |
| SCAC | MALQ | MCCG | MRGQ | MCHO | MOVS | MTAT | MOGM | MMOG | MOYS |
| Approval Date | 870206 | 930331 | 880113 | 870206 | 861230 | 890804 | 870902 | 911108 | 870302 |
| Index | Unindexed | 113.55 | 102.86 | 109.10 | Unindexed | Unindexed | 96.57 | 110.45 | 107.55 |
| No. of GSA Forms 3080 | 1 | 11 | 28 | 13 | 2 | 1 | 5 | 8 | 150 |
| Rate of Return | 50.0 | 57.9 | 21.7 | 56.5 | 20.0 | 16.7 | 38.5 | 28.6 | 54.9 |
| Average Scores | |||||||||
| Relocating Employees' | |||||||||
| Quality of Packing | 4.00 | 4.91 | 4.64 | 4.62 | 3.50 | 5.00 | 4.20 | 4.75 | 4.67 |
| Delivery Without Damage | 2.00 | 4.91 | 4.18 | 4.46 | 3.50 | 5.00 | 4.80 | 4.38 | 4.51 |
| Personal Courtesy | 4.00 | 4.91 | 4.71 | 4.92 | 5.00 | 5.00 | 4.20 | 5.00 | 4.82 |
| Delivery On Time | 4.00 | 5.00 | 4.61 | 4.85 | 5.00 | 5.00 | 3.80 | 4.88 | 4.76 |
| Communicating Services | 3.00 | 5.00 | 4.32 | 4.62 | 5.00 | 5.00 | 3.60 | 4.63 | 4.67 |
| Problem Responsiveness | 4.00 | 5.00 | 4.43 | 4.69 | 5.00 | 5.00 | 3.80 | 5.00 | 4.71 |
| Overall Quality | 4.00 | 4.91 | 4.36 | 4.77 | 4.50 | 5.00 | 4.00 | 4.75 | 4.65 |
| Traffic Managers' | |||||||||
| Courtesy at Tracing | 4.00 | 5.00 | 4.79 | 4.85 | 4.50 | 4.00 | 4.80 | 5.00 | 4.93 |
| Communicating Changes | 4.00 | 5.00 | 4.71 | 4.85 | 4.50 | 4.00 | 5.00 | 4.88 | 4.87 |
| Carrier Flexibility | 4.00 | 5.00 | 4.68 | 4.85 | 4.50 | 4.00 | 4.80 | 5.00 | 4.53 |
| Overall Quality | 4.00 | 5.00 | 4.71 | 4.77 | 4.50 | 4.00 | 4.80 | 5.00 | 4.72 |
| Weighted Scores | |||||||||
| Quality of Packing 1.0 | 4.0000 | 4.9100 | 4.6400 | 4.6200 | 3.5000 | 5.0000 | 4.2000 | 4.7500 | 4.6700 |
| Delivery Without Damage 1.0 | 2.0000 | 4.9100 | 4.1800 | 4.4600 | 3.5000 | 5.0000 | 4.8000 | 4.3800 | 4.5100 |
| Personal Courtesy 1.0 | 4.0000 | 4.9100 | 4.7100 | 4.9200 | 5.0000 | 5.0000 | 4.2000 | 5.0000 | 4.8200 |
| Delivery On Time 1.0 | 4.0000 | 5.0000 | 4.6100 | 4.8500 | 5.0000 | 5.0000 | 3.8000 | 4.8800 | 4.7600 |
| Communicating Services 1.0 | 3.0000 | 5.0000 | 4.3200 | 4.6200 | 5.0000 | 5.0000 | 3.6000 | 4.6300 | 4.6700 |
| Problem Responsiveness 1.0 | 4.0000 | 5.0000 | 4.4300 | 4.6900 | 5.0000 | 5.0000 | 3.8000 | 5.0000 | 4.7100 |
| Overall Quality 8.0 | 32.0000 | 39.2800 | 34.8800 | 38.1600 | 36.0000 | 40.0000 | 32.0000 | 38.0000 | 37.2000 |
| Courtesy at Tracing 0.5 | 2.0000 | 2.5000 | 2.3950 | 2.4250 | 2.2500 | 2.0000 | 2.4000 | 2.5000 | 2.4650 |
| Communicating Changes 0.5 | 2.0000 | 2.5000 | 2.3550 | 2.4250 | 2.2500 | 2.0000 | 2.5000 | 2.4400 | 2.4350 |
| Carrier Flexibility 0.5 | 2.0000 | 2.5000 | 2.3400 | 2.4250 | 2.2500 | 2.0000 | 2.4000 | 2.5000 | 2.2650 |
| Overall Quality 2.5 | 10.0000 | 12.5000 | 11.7750 | 11.9250 | 11.2500 | 10.0000 | 12.0000 | 12.5000 | 11.8000 |
| Carrier Raw Score | 69.0000 | 89.0100 | 80.6350 | 85.5200 | 81.0000 | 86.0000 | 75.7000 | 86.5800 | 84.3050 |
| Program Average | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 |
| Calculated Index | 88.0214 | 113.5476 | 102.8639 | 109.0955 | 103.3295 | 109.7079 | 96.5684 | 110.4478 | 107.5456 |
| Reported Index | Unindexed | 113.55 | 102.86 | 109.10 | Unindexed | Unindexed | 96.57 | 110.45 | 107.55 |
| Notes (See Introduction) | 2 | 3 | 2 | ||||||
| Shipment & Claim Data | |||||||||
| Total Shipments | 2 | 19 | 129 | 23 | 10 | 6 | 13 | 28 | 273 |
| Average Weight Per Shipment | 7,135 | 9,588 | 9,007 | 8,327 | 9,021 | 10,197 | 8,062 | 8,904 | 10,489 |
| Average Cost Per 100 Pounds | $ 36.82 | $ 50.09 | $ 42.70 | $ 38.16 | $ 131.25 | $ 39.50 | $ 31.62 | $ 32.42 | $ 64.81 |
| Total Claims | 1 | 3 | 13 | 3 | 2 | - | 1 | 1 | 102 |
| Claim Ratio | 50.00% | 15.79% | 10.08% | 13.04% | 20.00% | 0.00% | 7.69% | 3.57% | 37.36% |
| Average Amount Claimed | $ 160.00 | $ 31.33 | $ 515.00 | $ 64.00 | $ 200.00 | $ - | $ 483.00 | $ 157.00 | $ 360.86 |
| Average Amount Settled | $ 160.00 | $ 31.33 | $ 468.77 | $ 64.00 | $ 200.00 | $ - | $ 430.00 | $ 157.00 | $ 342.85 |
| Avg Amt Settled Per Pound | $ 0.02 | $ - | $ 0.06 | $ 0.01 | $ 0.02 | $ - | $ 0.06 | $ 0.02 | $ 0.03 |
| Avg Amt Claimed Per Pound | $ 0.02 | $ - | $ 0.05 | $ 0.01 | $ 0.02 | $ - | $ 0.05 | $ 0.02 | $ 0.03 |