Carriers with Reported Customer Satisfaction
and Reported Shipments - K's


Carrier KACHINA MOVING & STORAGE
 
SCAC HKMS
Approval Date 881005
 
Index Unindexed
 
No. of GSA Forms 3080 1
Rate of Return 8.3
Average Scores
Relocating Employees'
Quality of Packing 5.00
Delivery Without Damage 5.00
Personal Courtesy 5.00
Delivery On Time 5.00
Communicating Services 5.00
Problem Responsiveness 5.00
Overall Quality 5.00
Traffic Managers'
Courtesy at Tracing 5.00
Communicating Changes 5.00
Carrier Flexibility 5.00
Overall Quality 5.00
Weighted Scores
Quality of Packing 1.0 5.0000
Delivery Without Damage 1.0 5.0000
Personal Courtesy 1.0 5.0000
Delivery On Time 1.0 5.0000
Communicating Services 1.0 5.0000
Problem Responsiveness 1.0 5.0000
Overall Quality 8.0 40.0000
Courtesy at Tracing 0.5 2.5000
Communicating Changes 0.5 2.5000
Carrier Flexibility 0.5 2.5000
Overall Quality 2.5 12.5000
Carrier Raw Score 90.0000
Program Average 78.3900
Calculated Index 114.8106
Reported Index Unindexed
Notes (See Introduction) 2
Shipment & Claim Data
Total Shipments 12
Average Weight Per Shipment 8,168
Average Cost Per 100 Pounds $ 27.86
Total Claims -
Claim Ratio 0.00%
Average Amount Claimed $ -
Average Amount Settled $ -
Avg Amt Settled Per Pound $ -
Avg Amt Claimed Per Pound $ -