| Carrier | HILLDRUP TRANSFER & STORAGE | HORIZON MOV SYS OF AZ |
| SCAC | HTSQ | HRZM |
| Approval Date | 860804 | 880211 |
| Index | 102.85 | 83.72 |
| No. of GSA Forms 3080 | 55 | 4 |
| Rate of Return | 17.6 | 133.3 |
| Average Scores | ||
| Relocating Employees' | ||
| Quality of Packing | 4.25 | 3.75 |
| Delivery Without Damage | 4.27 | 3.75 |
| Personal Courtesy | 4.71 | 4.00 |
| Delivery On Time | 4.73 | 4.00 |
| Communicating Services | 4.47 | 4.00 |
| Problem Responsiveness | 4.42 | 3.50 |
| Overall Quality | 4.40 | 3.50 |
| Traffic Managers' | ||
| Courtesy at Tracing | 4.78 | 3.50 |
| Communicating Changes | 4.64 | 3.75 |
| Carrier Flexibility | 4.53 | 3.25 |
| Overall Quality | 4.64 | 3.75 |
| Weighted Scores | ||
| Quality of Packing 1.0 | 4.2500 | 3.7500 |
| Delivery Without Damage 1.0 | 4.2700 | 3.7500 |
| Personal Courtesy 1.0 | 4.7100 | 4.0000 |
| Delivery On Time 1.0 | 4.7300 | 4.0000 |
| Communicating Services 1.0 | 4.4700 | 4.0000 |
| Problem Responsiveness 1.0 | 4.4200 | 3.5000 |
| Overall Quality 8.0 | 35.2000 | 28.0000 |
| Courtesy at Tracing 0.5 | 2.3900 | 1.7500 |
| Communicating Changes 0.5 | 2.3200 | 1.8750 |
| Carrier Flexibility 0.5 | 2.2650 | 1.6250 |
| Overall Quality 2.5 | 11.6000 | 9.3750 |
| Carrier Raw Score | 80.6250 | 65.6250 |
| Program Average | 78.3900 | 78.3900 |
| Calculated Index | 102.8511 | 83.7160 |
| Reported Index | 102.85 | 83.72 |
| Notes (See Introduction) | ||
| Shipment & Claim Data | ||
| Total Shipments | 313 | 3 |
| Average Weight Per Shipment | 8,146 | 7,287 |
| Average Cost Per 100 Pounds | $ 53.10 | $ 38.02 |
| Total Claims | 64 | 2 |
| Claim Ratio | 20.45% | 66.67% |
| Average Amount Claimed | $ 448.86 | $ 95.00 |
| Average Amount Settled | $ 448.86 | $ 24.50 |
| Avg Amt Settled Per Pound | $ 0.06 | $ 0.01 |
| Avg Amt Claimed Per Pound | $ 0.06 | $ - |