| Carrier | FIAMINGO MOVING & STORAGE | FRONTIER VAN LINES INTERN | FRY-WAGNER MOVING & STORAGE |
| SCAC | FIMV | FVLI | FRWM |
| Approval Date | 861010 | 940209 | 921228 |
| Index | 99.37 | Unindexed | Unindexed |
| No. of GSA Forms 3080 | 28 | 1 | 7 |
| Rate of Return | 47.5 | 16.7 | 18.9 |
| Average Scores | |||
| Relocating Employees' | |||
| Quality of Packing | 4.18 | 4.00 | 5.00 |
| Delivery Without Damage | 3.93 | 4.00 | 4.29 |
| Personal Courtesy | 4.43 | 5.00 | 4.43 |
| Delivery On Time | 4.54 | 4.00 | 4.29 |
| Communicating Services | 4.07 | 5.00 | 4.57 |
| Problem Responsiveness | 4.46 | 5.00 | 4.71 |
| Overall Quality | 4.29 | 4.00 | 4.71 |
| Traffic Managers' | |||
| Courtesy at Tracing | 4.07 | 4.00 | 4.71 |
| Communicating Changes | 4.64 | 4.00 | 4.43 |
| Carrier Flexibility | 4.18 | 4.00 | 4.43 |
| Overall Quality | 4.61 | 4.00 | 4.43 |
| Weighted Scores | |||
| Quality of Packing 1.0 | 4.1800 | 4.0000 | 5.0000 |
| Delivery Without Damage 1.0 | 3.9300 | 4.0000 | 4.2900 |
| Personal Courtesy 1.0 | 4.4300 | 5.0000 | 4.4300 |
| Delivery On Time 1.0 | 4.5400 | 4.0000 | 4.2900 |
| Communicating Services 1.0 | 4.0700 | 5.0000 | 4.5700 |
| Problem Responsiveness 1.0 | 4.4600 | 5.0000 | 4.7100 |
| Overall Quality 8.0 | 34.3200 | 32.0000 | 37.6800 |
| Courtesy at Tracing 0.5 | 2.0350 | 2.0000 | 2.3550 |
| Communicating Changes 0.5 | 2.3200 | 2.0000 | 2.2150 |
| Carrier Flexibility 0.5 | 2.0900 | 2.0000 | 2.2150 |
| Overall Quality 2.5 | 11.5250 | 10.0000 | 11.0750 |
| Carrier Raw Score | 77.9000 | 75.0000 | 82.8300 |
| Program Average | 78.3900 | 78.3900 | 78.3900 |
| Calculated Index | 99.3749 | 95.6755 | 105.6640 |
| Reported Index | 99.37 | Unindexed | Unindexed |
| Notes (See Introduction) | 2 | 3 | |
| Shipment & Claim Data | |||
| Total Shipments | 59 | 6 | 37 |
| Average Weight Per Shipment | 8,660 | 5,888 | 8,913 |
| Average Cost Per 100 Pounds | $ 44.47 | $ 78.12 | $ 42.68 |
| Total Claims | 12 | - | 17 |
| Claim Ratio | 20.34% | 0.00% | 45.95% |
| Average Amount Claimed | $ 480.33 | $ - | $ 342.76 |
| Average Amount Settled | $ 301.75 | $ - | $ 234.24 |
| Avg Amt Settled Per Pound | $ 0.06 | $ - | $ 0.04 |
| Avg Amt Claimed Per Pound | $ 0.03 | $ - | $ 0.03 |