| Carrier | CALIFORNIA MOVERS EXPRESS | CHIEF TRANSFER & STORAGE | COLLINS MOVING SYSTEMS INC | CONGRESSIONAL MOVERS INC | COOK MOVING SYSTEMS | COURTESY MOVING SERVICE | COVAN WORLD-WIDE MOVING | COWEN MOVING & STORAGE | COYS MOVING & STORAGE | CROWDER TRANSFER & STORAGE | CROWN MOVING CO | CUMMINGS TRANSFER CO |
| SCAC | CLFO | CHFA | CMGS | CGNL | COOM | CURT | COVA | CWNQ | CYMQ | CRWD | CRMF | CUMG |
| Approval Date | 871016 | 870114 | 861010 | 881010 | 880202 | 930526 | 870303 | 930630 | 870324 | 861110 | 880810 | 950327 |
| Index | 111.62 | 114.01 | 101.20 | 113.48 | Unindexed | Unindexed | Unindexed | 102.37 | 97.38 | Unindexed | 102.69 | 112.00 |
| No. of GSA Forms 3080 | 2 | 4 | 11 | 28 | 1 | 1 | 7 | 2 | 3 | 1 | 2 | 6 |
| Rate of Return | 50.0 | 80.0 | 45.8 | 25.2 | 8.3 | 50.0 | 15.6 | 66.7 | 27.3 | 100.0 | 66.7 | 30.0 |
| Average Scores | ||||||||||||
| Relocating Employees' | ||||||||||||
| Quality of Packing | 4.50 | 4.75 | 4.27 | 4.96 | 5.00 | 5.00 | 4.00 | 4.00 | 4.00 | 1.00 | 5.00 | 4.83 |
| Delivery Without Damage | 3.00 | 4.75 | 4.36 | 4.79 | 5.00 | 5.00 | 4.29 | 4.50 | 4.67 | 2.00 | 5.00 | 4.67 |
| Personal Courtesy | 5.00 | 5.00 | 4.27 | 4.96 | 5.00 | 5.00 | 4.71 | 5.00 | 3.67 | 3.00 | 4.00 | 4.83 |
| Delivery On Time | 5.00 | 5.00 | 4.36 | 4.89 | 5.00 | 5.00 | 4.71 | 5.00 | 3.67 | 5.00 | 3.00 | 5.00 |
| Communicating Services | 5.00 | 5.00 | 4.27 | 4.86 | 5.00 | 5.00 | 4.86 | 5.00 | 4.33 | 3.00 | 4.00 | 4.83 |
| Problem Responsiveness | 5.00 | 5.00 | 4.36 | 4.82 | 5.00 | 5.00 | 4.00 | 3.00 | 4.00 | 3.00 | 5.00 | 5.00 |
| Overall Quality | 5.00 | 5.00 | 4.36 | 4.96 | 5.00 | 5.00 | 4.43 | 4.50 | 4.00 | 2.00 | 4.50 | 4.83 |
| Traffic Managers' | ||||||||||||
| Courtesy at Tracing | 5.00 | 5.00 | 4.91 | 5.00 | 5.00 | 5.00 | 4.86 | 5.00 | 5.00 | 5.00 | 5.00 | 5.00 |
| Communicating Changes | 5.00 | 4.75 | 4.55 | 5.00 | 4.00 | 5.00 | 4.71 | 5.00 | 5.00 | 3.00 | 5.00 | 5.00 |
| Carrier Flexibility | 5.00 | 5.00 | 4.91 | 5.00 | 5.00 | 5.00 | 4.43 | 3.00 | 5.00 | 3.00 | 4.50 | 5.00 |
| Overall Quality | 5.00 | 5.00 | 4.55 | 5.00 | 5.00 | 5.00 | 4.71 | 4.50 | 5.00 | 3.00 | 4.50 | 5.00 |
| Weighted Scores | ||||||||||||
| Quality of Packing 1.0 | 4.5000 | 4.7500 | 4.2700 | 4.9600 | 5.0000 | 5.0000 | 4.0000 | 4.0000 | 4.0000 | 1.0000 | 5.0000 | 4.8300 |
| Delivery Without Damage 1.0 | 3.0000 | 4.7500 | 4.3600 | 4.7900 | 5.0000 | 5.0000 | 4.2900 | 4.5000 | 4.6700 | 2.0000 | 5.0000 | 4.6700 |
| Personal Courtesy 1.0 | 5.0000 | 5.0000 | 4.2700 | 4.9600 | 5.0000 | 5.0000 | 4.7100 | 5.0000 | 3.6700 | 3.0000 | 4.0000 | 4.8300 |
| Delivery On Time 1.0 | 5.0000 | 5.0000 | 4.3600 | 4.8900 | 5.0000 | 5.0000 | 4.7100 | 5.0000 | 3.6700 | 5.0000 | 3.0000 | 5.0000 |
| Communicating Services 1.0 | 5.0000 | 5.0000 | 4.2700 | 4.8600 | 5.0000 | 5.0000 | 4.8600 | 5.0000 | 4.3300 | 3.0000 | 4.0000 | 4.8300 |
| Problem Responsiveness 1.0 | 5.0000 | 5.0000 | 4.3600 | 4.8200 | 5.0000 | 5.0000 | 4.0000 | 3.0000 | 4.0000 | 3.0000 | 5.0000 | 5.0000 |
| Overall Quality 8.0 | 40.0000 | 40.0000 | 34.8800 | 39.6800 | 40.0000 | 40.0000 | 35.4400 | 36.0000 | 32.0000 | 16.0000 | 36.0000 | 38.6400 |
| Courtesy at Tracing 0.5 | 2.5000 | 2.5000 | 2.4550 | 2.5000 | 2.5000 | 2.5000 | 2.4300 | 2.5000 | 2.5000 | 2.5000 | 2.5000 | 2.5000 |
| Communicating Changes 0.5 | 2.5000 | 2.3750 | 2.2750 | 2.5000 | 2.0000 | 2.5000 | 2.3550 | 2.5000 | 2.5000 | 1.5000 | 2.5000 | 2.5000 |
| Carrier Flexibility 0.5 | 2.5000 | 2.5000 | 2.4550 | 2.5000 | 2.5000 | 2.5000 | 2.2150 | 1.5000 | 2.5000 | 1.5000 | 2.2500 | 2.5000 |
| Overall Quality 2.5 | 12.5000 | 12.5000 | 11.3750 | 12.5000 | 12.5000 | 12.5000 | 11.7750 | 11.2500 | 12.5000 | 7.5000 | 11.2500 | 12.5000 |
| Carrier Raw Score | 87.5000 | 89.3750 | 79.3300 | 88.9600 | 89.5000 | 90.0000 | 80.7850 | 80.2500 | 76.3400 | 46.0000 | 80.5000 | 87.8000 |
| Program Average | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 | 78.3900 |
| Calculated Index | 111.6214 | 114.0133 | 101.1991 | 113.4839 | 114.1727 | 114.8106 | 103.0552 | 102.3728 | 97.3849 | 58.6810 | 102.6917 | 112.0041 |
| Reported Index | 111.62 | 114.01 | 101.20 | 113.48 | Unindexed | Unindexed | Unindexed | 102.37 | 97.38 | Unindexed | 102.69 | 112.00 |
| Notes (See Introduction) | 2 | 2 | 3 | 1 | ||||||||
| Shipment & Claim Data | ||||||||||||
| Total Shipments | 4 | 5 | 24 | 111 | 12 | 2 | 45 | 3 | 11 | 1 | 3 | 20 |
| Average Weight Per Shipment | 3,645 | 9,300 | 7,687 | 10,078 | 7,815 | 5,310 | 6,098 | 4,049 | 6,849 | 5,000 | 3,907 | 8,757 |
| Average Cost Per 100 Pounds | $ 61.55 | $ 34.88 | $ 36.17 | $ 40.52 | $ 35.93 | $ 44.81 | $ 54.46 | $ 90.38 | $ 28.85 | $ 50.54 | $ 29.45 | $ 31.71 |
| Total Claims | - | - | 1 | 1 | - | 1 | 5 | - | 1 | - | - | - |
| Claim Ratio | 0.00% | 0.00% | 4.17% | 0.90% | 0.00% | 50.00% | 11.11% | 0.00% | 9.09% | 0.00% | 0.00% | 0.00% |
| Average Amount Claimed | $ - | $ - | $ 100.00 | $ 110.00 | $ - | $ 40.00 | $ 1,974.80 | $ - | $ 300.00 | $ - | $ - | $ - |
| Average Amount Settled | $ - | $ - | $ 100.00 | $ 110.00 | $ - | $ 40.00 | $ 161.40 | $ - | $ 275.00 | $ - | $ - | $ - |
| Avg Amt Settled Per Pound | $ - | $ - | $ 0.01 | $ 0.01 | $ - | $ 0.01 | $ 0.32 | $ - | $ 0.04 | $ - | $ - | $ - |
| Avg Amt Claimed Per Pound | $ - | $ - | $ 0.01 | $ 0.01 | $ - | $ 0.01 | $ 0.03 | $ - | $ 0.04 | $ - | $ - | $ - |