Carriers with Reported Customer Satisfaction
but No Reported Shipments


Carrier Name ABC MOVING A-1 AURORA RELO CITY MOVING SYSTEMS INC EAGLE VAN LINES HUMBOLDT MOV & STG MCLAUGHLIN TRANSP MERCURY VAN LINES INC MID-WEST MOVING & STORAGE NELSON WESTERBERG, INC. PACIFIC RELOCATING SERVICES PAXTON VAN LINES RAMAR MOVING SYSTEMS RAINIER MOVING SYSTEMS INC SKIPWORTH MOVING & STG SIRACUSA MOV & STG STAR MOV & STG VICTORY VAN LINES INC WOODLAND MOVING & WAREHOUSE WORLD INTL FORWARD CO
 
SCAC ABCH AOAR CMIV EGEV HUMS MCLJ MCVL MDMB NWBR PARS PAXT RMVG RNIE SKPM SMOG STAC VIVL WDLD WIFD
Approval Date 890710 860910 870213 950327 861027 870505 870206 930625 930601 940222 940428 930630 881201 880614 920330 881129 880311 880208 921023
 
Index Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed Unindexed
 
Total 3080s 1 1 1 5 1 2 2 1 1 1 5 1 2 1 1 2 1 1 2
Rate of Return 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Average Scores
Relocating Employees'
Quality of Packing 5.00 5.00 5.00 4.40 5.00 5.00 5.00 4.00 5.00 5.00 3.00 4.00 3.50 5.00 4.00 4.50 5.00 5.00 4.00
Delivery Without Damage 5.00 4.00 5.00 4.80 5.00 5.00 3.50 1.00 5.00 5.00 2.60 2.00 3.00 5.00 2.00 4.50 5.00 5.00 4.00
Personal Courtesy 4.00 4.00 5.00 5.00 5.00 5.00 5.00 1.00 5.00 5.00 4.00 4.00 4.50 5.00 5.00 5.00 5.00 5.00 4.50
Delivery On Time 5.00 4.00 4.00 4.40 5.00 5.00 5.00 1.00 5.00 5.00 4.20 4.00 3.50 5.00 5.00 5.00 5.00 5.00 3.50
Communicating Services 5.00 3.00 5.00 4.80 5.00 3.50 4.00 2.00 5.00 5.00 4.20 3.00 3.50 5.00 5.00 5.00 4.00 5.00 3.00
Problem Responsiveness 4.00 3.00 4.00 5.00 5.00 5.00 4.00 1.00 5.00 5.00 3.60 3.00 3.50 5.00 4.00 4.50 5.00 3.00 3.00
Overall Quality 4.00 4.00 5.00 4.60 5.00 5.00 4.00 2.00 5.00 5.00 3.40 4.00 3.50 5.00 4.00 5.00 5.00 5.00 4.00
Traffic Managers'
Courtesy at Tracing 3.00 4.00 5.00 5.00 5.00 5.00 4.50 2.00 5.00 5.00 4.40 5.00 4.00 5.00 4.00 5.00 5.00 5.00 5.00
Communicating Changes 5.00 4.00 4.00 5.00 5.00 5.00 5.00 2.00 5.00 5.00 4.40 5.00 4.00 5.00 4.00 5.00 5.00 5.00 4.50
Carrier Flexibility 5.00 4.00 5.00 4.80 5.00 5.00 4.50 2.00 5.00 5.00 4.40 4.00 3.50 5.00 4.00 5.00 5.00 5.00 3.00
Overall Quality 5.00 4.00 5.00 4.80 5.00 5.00 4.50 2.00 5.00 5.00 4.60 4.00 3.50 5.00 4.00 5.00 4.00 5.00 3.50
Weighted Scores
Quality of Packing 1.0 5.0000 5.0000 5.0000 4.4000 5.0000 5.0000 5.0000 4.0000 5.0000 5.0000 3.0000 4.0000 3.5000 5.0000 4.0000 4.5000 5.0000 5.0000 4.0000
Delivery Without Damage 1.0 5.0000 4.0000 5.0000 4.8000 5.0000 5.0000 3.5000 1.0000 5.0000 5.0000 2.6000 2.0000 3.0000 5.0000 2.0000 4.5000 5.0000 5.0000 4.0000
Personal Courtesy 1.0 4.0000 4.0000 5.0000 5.0000 5.0000 5.0000 5.0000 1.0000 5.0000 5.0000 4.0000 4.0000 4.5000 5.0000 5.0000 5.0000 5.0000 5.0000 4.5000
Delivery On Time 1.0 5.0000 4.0000 4.0000 4.4000 5.0000 5.0000 5.0000 1.0000 5.0000 5.0000 4.2000 4.0000 3.5000 5.0000 5.0000 5.0000 5.0000 5.0000 3.5000
Communicating Services 1.0 5.0000 3.0000 5.0000 4.8000 5.0000 3.5000 4.0000 2.0000 5.0000 5.0000 4.2000 3.0000 3.5000 5.0000 5.0000 5.0000 4.0000 5.0000 3.0000
Problem Responsiveness 1.0 4.0000 3.0000 4.0000 5.0000 5.0000 5.0000 4.0000 1.0000 5.0000 5.0000 3.6000 3.0000 3.5000 5.0000 4.0000 4.5000 5.0000 3.0000 3.0000
Overall Quality 8.0 32.0000 32.0000 40.0000 36.8000 40.0000 40.0000 32.0000 16.0000 40.0000 40.0000 27.2000 32.0000 28.0000 40.0000 32.0000 40.0000 40.0000 40.0000 32.0000
Courtesy at Tracing 0.5 1.5000 2.0000 2.5000 2.5000 2.5000 2.5000 2.2500 1.0000 2.5000 2.5000 2.2000 2.5000 2.0000 2.5000 2.0000 2.5000 2.5000 2.5000 2.5000
Communicating Changes 0.5 2.5000 2.0000 2.0000 2.5000 2.5000 2.5000 2.5000 1.0000 2.5000 2.5000 2.2000 2.5000 2.0000 2.5000 2.0000 2.5000 2.5000 2.5000 2.2500
Carrier Flexibility 0.5 2.5000 2.0000 2.5000 2.4000 2.5000 2.5000 2.2500 1.0000 2.5000 2.5000 2.2000 2.0000 1.7500 2.5000 2.0000 2.5000 2.5000 2.5000 1.5000
Overall Quality 2.5 12.5000 10.0000 12.5000 12.0000 12.5000 12.5000 11.2500 5.0000 12.5000 12.5000 11.5000 10.0000 8.7500 12.5000 10.0000 12.5000 10.0000 12.5000 8.7500
Carrier Raw Score 79.0000 71.0000 87.5000 84.6000 90.0000 88.5000 76.7500 34.0000 90.0000 90.0000 66.9000 69.0000 64.0000 90.0000 73.0000 88.5000 86.5000 88.0000 69.0000